Terms & Conditions

By accessing or using PlugConnect KE, you agree to be bound by these Terms and any additional policies referenced within them.

These Terms apply to all users of the Platform, including:

• Users/Customers
• Service Providers
• Property owners
• Landlords
• Accommodation providers
• Vehicle owners/operators
• Commercial-space providers
• Service providers
• Advertisers
• Other individuals or businesses using the Platform

Where you enter into a transaction with another User or Service Provider, additional terms may apply to that transaction.

For purposes of these Terms:

"PlugConnect KE", "we", "us" or "our" refers to the operator of the PlugConnect KE Platform.

"Platform" means the PlugConnect KE website, mobile application, software, APIs and related services.

"User" means a person who uses PlugConnect KE to search for, enquire about, rent, book or hire an offering.

"Service Provider" means an individual or business that lists or offers a property, stay, vehicle, commercial space or service through PlugConnect KE.

"Listing" means an advertisement or offering published on the Platform.

"Booking" means a reservation, request or transaction initiated through the Platform.

"Content" includes text, descriptions, photographs, videos, logos, documents, reviews and other materials submitted to the Platform.

"Provider" may be used interchangeably with Service Provider.

You must provide accurate information when using PlugConnect KE.

You must have the legal capacity required to enter into agreements applicable to your use of the Platform.

Where a particular service requires a minimum legal age, licence, identification document, qualification or other eligibility requirement, you must satisfy that requirement.

You must not use PlugConnect KE for unlawful purposes.

PlugConnect KE may restrict access where it reasonably believes that a user does not meet applicable eligibility requirements.

Users may create an account to access Platform features.

During registration, users may select one of the available public account types:

User

A User may search, enquire, save listings, book, rent or hire offerings.

Service Provider

A Service Provider may create and manage listings and offer properties, stays, vehicles, commercial spaces or services.

A Service Provider may operate across multiple categories using one account.

Administrative accounts are separate from public accounts and are created and managed by PlugConnect KE.

You are responsible for maintaining the confidentiality of your:

• Password
• Login credentials
• Verification codes
• Account information

You must immediately notify PlugConnect KE if you believe that your account has been compromised.

You must not:

• Share your account without authorization.
• Use another person's account.
• Impersonate another person or business.
• Provide false registration information.
• Attempt to bypass account-security mechanisms.

PlugConnect KE may temporarily restrict an account where necessary to protect the Platform or its users.

PlugConnect KE may introduce verification procedures for Service Providers.

Verification may include:

• Phone verification
• Email verification
• Identity verification
• Business verification
• Document verification
• Listing verification
• Vehicle verification
• Property-related verification

A verification badge indicates that PlugConnect KE has completed the applicable verification process. It does not necessarily constitute a guarantee of ownership, quality, legality, safety or performance.

Service Providers listing residential or other properties must provide accurate information.

Listings may include:

• Property type
• Number of bedrooms
• Number of bathrooms
• Size
• Location
• Amenities
• Rent
• Deposit
• Availability
• Images
• Videos
• Description
• Contact/enquiry information

Providers must have the legal authority or permission necessary to advertise the property.

False, misleading or unauthorized property listings may be removed.

Accommodation providers must accurately describe:

• Accommodation type
• Location
• Number of guests
• Available facilities
• Check-in/check-out information
• Pricing
• Availability
• House rules
• Cancellation conditions
• Images and videos

Providers are responsible for complying with laws, licences and regulatory requirements applicable to their accommodation business.

Vehicle providers must provide accurate information about listed vehicles, including where applicable:

• Make
• Model
• Year
• Vehicle type
• Seating capacity
• Transmission
• Fuel type
• Availability
• Hire price
• Images/videos
• Relevant conditions

Providers must have the legal right to offer the vehicle for hire.

Users may be required to satisfy applicable driving, identification, age, insurance or other requirements before hiring a vehicle.

Commercial listings may include:

• Offices
• Shops
• Retail spaces
• Warehouses
• Industrial spaces
• Event/commercial spaces
• Other business premises

Providers must accurately describe the property, permitted use, location, size, price and availability.

Users are responsible for ensuring that their intended use complies with applicable laws and restrictions.

Service Providers may list professional, business or general services.

Providers must accurately describe:

• Service offered
• Service area
• Pricing
• Availability
• Qualifications where relevant
• Experience where relevant
• Terms of service

Providers are responsible for obtaining any licences, permits, certifications or approvals required to lawfully provide their services.

All listings must be:

• Accurate
• Relevant
• Lawful
• Current
• Non-misleading
• Appropriate for the Platform

Providers must update or remove listings that are no longer available.

PlugConnect KE may review, approve, reject, suspend or remove listings that violate these Terms.

Providers may upload photographs and videos to their listings.

By uploading media, the Provider confirms that they:

• Own the media or have permission to use it.
• Have obtained any necessary permissions.
• Do not knowingly infringe another person's rights.
• Have authority to publish the material.

Media must not contain unlawful, abusive, fraudulent or inappropriate content.

Providers represent that they have sufficient authority to advertise the property, vehicle, accommodation, commercial space or service they list.

PlugConnect KE may request supporting information where necessary.

Submitting a listing does not transfer ownership of the underlying property, vehicle, business or service to PlugConnect KE.

Providers are responsible for providing accurate prices.

Prices may depend on:

• Location
• Duration
• Availability
• Category
• Season
• Vehicle type
• Property type
• Service
• Additional requirements

Where applicable, additional Platform fees, service fees, taxes or transaction charges will be disclosed before confirmation.

Providers are responsible for keeping availability information accurate.

A Provider must update availability after a booking or when the offering is no longer available.

PlugConnect KE is not responsible for inaccurate availability information supplied by a Provider.

Users may contact Providers through available Platform communication features.

Users must provide accurate information when submitting enquiries.

Providers should respond reasonably to legitimate enquiries.

Enquiries must not be used for:

• Spam
• Fraud
• Harassment
• Unlawful solicitation
• Abuse

Where booking functionality is available, a User may submit a booking request.

A booking may be:

• Pending
• Accepted
• Confirmed
• Rejected
• Cancelled
• Completed

A booking is considered confirmed only when the applicable confirmation requirements have been satisfied.

The specific conditions applicable to a booking may be displayed before confirmation.

PlugConnect KE may support payment methods including:

• M-Pesa
• Card payments
• Bank-related payment methods
• Other payment methods introduced in the future

Payments may be processed through third-party payment providers.

PlugConnect KE does not require Users to disclose their M-Pesa PIN or other confidential payment credentials to Platform staff.

Where M-Pesa or another third-party payment service is used, the transaction may be subject to the relevant provider's terms and systems.

PlugConnect KE may receive transaction information necessary to determine payment status, such as:

• Transaction reference
• Amount
• Payment status
• Date/time
• Related booking

Payment processing may be affected by third-party outages, technical failures or network problems.

Certain listings may require:

• Security deposits
• Booking deposits
• Advance payments
• Reservation fees

The amount and conditions should be disclosed before the transaction is confirmed.

Where a Provider is responsible for holding or returning a deposit, the Provider remains responsible for complying with the applicable deposit terms and law.

Cancellation conditions may vary by listing and transaction.

Where applicable, the cancellation policy will be displayed before the User completes the transaction.

Cancellation may result in:

• Full refund
• Partial refund
• No refund
• Provider-defined cancellation charges

Any mandatory consumer rights under applicable Kenyan law remain unaffected.

Where a refund is approved, the refund may be processed through the original payment method or another appropriate method.

Refund timing may depend on:

• Payment provider processing
• Banking systems
• M-Pesa processing
• Provider approval
• Applicable Platform rules

PlugConnect KE cannot guarantee the processing time of third-party financial institutions.

Where a User fails to attend, collect, occupy or use a booked offering without properly cancelling, the applicable cancellation or no-show policy may apply.

Providers must clearly communicate material no-show conditions where applicable.

PlugConnect KE may provide mechanisms for users to report disputes.

Where appropriate, PlugConnect KE may:

• Review available information.
• Contact the parties.
• Request supporting documentation.
• Temporarily restrict a listing.
• Take action against accounts violating Platform rules.

PlugConnect KE does not automatically become a party to every transaction between a User and Provider.

Providers agree to:

• Provide accurate information.
• Maintain accurate availability.
• Honour confirmed bookings.
• Provide advertised services as described.
• Respond reasonably to customers.
• Comply with applicable laws.
• Maintain required licences and permits.
• Respect customer privacy.
• Avoid fraudulent or discriminatory conduct.

Users agree to:

• Provide accurate information.
• Make legitimate enquiries and bookings.
• Respect Providers.
• Follow applicable booking conditions.
• Pay applicable charges.
• Avoid fraudulent activity.
• Avoid damaging property or vehicles.
• Comply with applicable laws.

Users and Providers must not:

• Publish fake listings.
• Misrepresent properties or services.
• Conduct scams.
• Upload stolen content.
• Impersonate another person.
• Manipulate reviews.
• Harass other users.
• Distribute malware.
• Attempt unauthorized system access.
• Scrape Platform data without authorization.
• Create fraudulent accounts.
• Circumvent Platform security.
• Use the Platform for illegal activities.

PlugConnect KE takes fraudulent activity seriously.

Accounts or listings may be investigated where there are indications of:

• Fraud
• Identity misrepresentation
• Fake listings
• Payment scams
• Advance-fee scams
• Stolen-property listings
• Phishing
• Impersonation

Users should exercise reasonable caution before transferring money or entering into significant transactions.

Users should report suspicious activity through the Platform's reporting mechanisms.

Where reviews and ratings are available, Users may submit genuine feedback based on their actual experience.

Reviews must not:

• Contain knowingly false information.
• Contain threats.
• Contain abusive or unlawful content.
• Reveal another person's unnecessary personal information.
• Be manipulated through fake accounts.
• Be submitted as part of fraudulent activity.

PlugConnect KE may remove reviews that violate Platform rules.

PlugConnect KE may provide messaging or communication features.

Users must not use messaging features for:

• Spam
• Harassment
• Fraud
• Unlawful solicitation
• Threats
• Malicious activity

Where permitted by law and necessary for security, PlugConnect KE may investigate reported misuse.

PlugConnect KE may display advertisements submitted by businesses or Service Providers.

Advertisers are responsible for ensuring that their advertisements are:

• Accurate
• Lawful
• Non-misleading
• Appropriate

PlugConnect KE may review, reject, suspend or remove advertisements.

PlugConnect KE may offer paid promotional features, including:

• Featured listings
• Sponsored listings
• Priority placement
• Promotional packages

Any applicable charges and promotional terms should be disclosed before purchase.

Paid promotion does not necessarily mean that PlugConnect KE guarantees the quality, availability or performance of the promoted offering.

PlugConnect KE's:

• Name
• Logo
• Branding
• Website
• Application
• Software
• Interface
• Original graphics
• Original content

are protected by applicable intellectual-property laws.

Users must not reproduce, distribute, modify or commercially exploit PlugConnect KE intellectual property without authorization.

Users retain ownership of content they upload.

However, by submitting content to PlugConnect KE, you grant PlugConnect KE a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and distribute that content as reasonably necessary to:

• Operate the Platform.
• Display listings.
• Provide Platform services.
• Improve the Platform.
• Promote PlugConnect KE.

You remain responsible for ensuring that you have the necessary rights to submit the content.

PlugConnect KE may integrate with third-party services including:

• Payment providers
• Cloud storage providers
• Mapping services
• Authentication services
• Analytics services
• AI providers
• Communication services
• Notification providers

Third-party services may operate under their own terms and privacy policies.

The Platform may contain links to third-party websites or services.

PlugConnect KE does not necessarily control those external websites.

Users access third-party websites at their own discretion and should review their applicable terms and privacy policies.

PlugConnect KE may provide an AI-powered assistant.

The AI assistant may help Users:

• Find listings.
• Search categories.
• Navigate the Platform.
• Understand Platform features.
• Receive general recommendations.
• Ask questions about listings or marketplace functionality.

AI-generated responses may contain errors or outdated information.

Users should independently verify important information relating to:

• Prices
• Availability
• Property ownership
• Vehicle information
• Booking conditions
• Payments
• Legal matters

The AI assistant does not replace professional legal, financial, medical or other professional advice.

PlugConnect KE aims to provide reliable services but does not guarantee that the Platform will always be:

• Available
• Uninterrupted
• Error-free
• Completely secure
• Free from technical problems

Temporary interruptions may occur due to:

• Maintenance
• Network problems
• Server failures
• Cybersecurity incidents
• Third-party service failures
• Software updates
• Circumstances beyond our reasonable control

PlugConnect KE may remove or restrict a listing where it:

• Violates these Terms.
• Appears fraudulent.
• Contains misleading information.
• Is reported by users.
• Contains prohibited content.
• Creates security or legal concerns.
• Is no longer available.

Where appropriate, Providers may be notified of the reason for removal.

PlugConnect KE may suspend an account where there is reasonable evidence of:

• Fraud
• Abuse
• Repeated violations
• Security threats
• Unlawful activity
• Misuse of the Platform

Suspension may restrict access to some or all Platform features.

PlugConnect KE may terminate an account in accordance with these Terms and applicable law.

Users may request account deletion subject to applicable legal and record-retention requirements.

Termination does not automatically eliminate obligations that arose before termination.

PlugConnect KE may maintain one or more protected administrative accounts necessary for the operation and security of the Platform.

The primary Super Admin account may not be deleted through the ordinary administration interface.

The Platform may prevent deletion or demotion of the last remaining authorized Super Admin to prevent permanent loss of administrative control.

PlugConnect KE operates as a marketplace and technology platform.

Unless expressly stated otherwise, PlugConnect KE does not itself own, operate or provide every property, vehicle, accommodation or service listed on the Platform.

To the extent permitted by law, PlugConnect KE is not responsible for losses arising directly from transactions between Users and Providers where such losses result from the Provider's actions, omissions, representations or conduct.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable Kenyan law.

To the extent permitted by applicable law, a User or Provider may be responsible for claims, losses, liabilities or expenses arising from:

• Their breach of these Terms.
• Their unlawful use of the Platform.
• Their violation of another person's rights.
• Content they upload.
• Fraudulent or negligent conduct.

Users should first attempt to resolve disputes directly with the relevant party where reasonably possible.

Where appropriate, PlugConnect KE may provide a complaint or dispute-resolution process.

Nothing in this section prevents a person from exercising rights or remedies available under applicable Kenyan law.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya, subject to applicable consumer-protection and other mandatory legal rights.

PlugConnect KE may update these Terms from time to time to reflect:

• New features
• Changes to the Platform
• Changes in business operations
• Security improvements
• Changes in applicable law
• Changes in marketplace policies

The updated Terms will display a revised Last Updated date.

Where required, users will be provided with appropriate notice of material changes.

PlugConnect KE may provide agreements, notices, confirmations and other communications electronically.

By using the Platform, you agree to receive relevant communications electronically where permitted by law.

Important transaction documents may be made available through:

• Email
• User account
• Mobile application
• Website
• Other electronic methods

For online consumer agreements, PlugConnect KE should provide users with the required opportunity to review, accept or decline applicable terms and correct errors before completing the agreement, and provide copies as required by applicable law. Kenya's Consumer Protection Act specifically addresses these requirements for internet agreements.

Your use of PlugConnect KE is also governed by the PlugConnect KE Privacy Policy.

The Privacy Policy explains:

• What personal information we collect.
• Why we collect it.
• How we use it.
• Who we may share it with.
• How we protect it.
• How long we retain it.
• Your data-protection rights.

PlugConnect KE will process personal data in accordance with applicable Kenyan data-protection requirements. The Data Protection Act requires personal data to be processed lawfully, fairly and transparently, for specified legitimate purposes and only to the extent necessary.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply.

If you have questions, complaints, concerns or requests relating to these Terms, contact PlugConnect KE through:

PlugConnect KE

General Email

plugconnect.ke@gmail.com

Support Email

plugconnect.ke@gmail.com

Phone

0787 970 352

Business Address

plugconnect.ke@gmail.com

For privacy and data-protection matters:

Privacy/Data Protection Email

plugconnect.ke@gmail.com